I can't make it to the race! Can I still get my race shirt and/or medal?
Can I change my race distance?
Can I refund my entry?
LaceUp adheres to standard race industry policy. Race entries are NON-REFUNDABLE unless participants have purchased the $8.00 refund insurance during registration. Participants can request a %100 refund of their registration fee, including processing fees, if they are unable to attend due to covered reasons such as injury, illness, pregnancy and unexpected travel delays. If no insurance is purchased, no refunds will be given. Note, race insurance is handled by a third party and refunds are processed through third party and not through LaceUp. Refer to email provided by insurance company to process the request.
Are the race venues ADA accessible?
Are strollers allowed?
How do I earn a challenge medal?
Do I get a discount for registering for multiple LaceUp races?
Will there be pacers?
How do I become a Lexus LaceUp pacer?
Where can I get my results?
Will there be aid stations on course?
What is the time limit on the course?
There is a four-hour time limit on the Half Marathon courses. Participants need to maintain a 18:20 minute/mile pace. Ventura marathon time limit is six hours. Participants that fall behind the time limit will be directed to the sidewalk by course staff or police officers. Participants will be allowed to finish the race but will not be guaranteed a finishing time.
Can I pick up my packet on race day?
It’s highly recommended that athletes stop by our pre-race packet pick up, but packet pick up will be available on race day. Race day packet pick-up will be free for those that register more than 30 days before each race. If you register for a race within 30 days you must purchase race day packet pick-up with your registration for an additional $5. Come early, because packet pick up will close 30 minutes before each race.
What if I cannot finish the race?
Where can I check my gear during the event?
Can I transfer my entry?
Entry fees can be transferred to another participant in the same race of the same calendar year. Any difference of fees will be charged, plus a $10 processing fee. Entries can also be transferred to another LaceUp Running Series location, during the same calendar year. If transferring to another location, a request must be made three days before the event the participant was originally registered.
What are the age group categories?
Age group categories are 9 and under; 10-14; 15-19; 20-24; 25-29; 30-34; 35-39; 40-44; 45-49; 50-54; 55-59; 60-64; 65-69; 70-74, 75-79, 80-84, 85+. Age group prizes will be awarded to the top 3 finishers in each age group. If an age group category above 85 has 5 or more participants, an age group prize will be awarded. Overall winners will not qualify for age group prizes.
Prizes can be picked up at the Awards Podium at the race. If you forgot to pick up your age group award on-site, email email@example.com. Age group awards will be shipped for the cost of shipping.