Cancellation FAQ

LaceUp reserves the right to cancel any race due to weather, air quality or other natural factors outside of our control. 

In the event of a cancellation, participants will be notified via email, text and social media. Participants will have the option to defer their entry to another race in the same year (if applicable), transfer to a race the following year or donate their entry fee to a local non-profit. If transferring their entry to another race, participants will receive a code equal to the amount of their original payment to use on a future entry. 

If race bags, medals and t-shirts have already been created for the event, a date and location will be communicated for participants to pick up these items. Those items will not be shipped.  

 

Will the race be scheduled for another date?

Not likely. Due to permitting, venue logistics and stakeholder involvement there is usually no available future date for the race. 

 

I thought your race policy was no deferrals?

Although it is standard practice in the running industry to not offer deferrals to future years, we wanted to provide that option for this specific case, since the race was canceled due to factors outside of our control. Update: due to COVID-19, all race entries will be deferred to 2021.

 

Can I get a refund instead of deferring my entry?

Unfortunately, we cannot offer refunds. The majority of your race entry has already been allocated.

 

When will I receive my coupon code to register for another race?

You will receive an email with your coupon code and further instruction when next years registration opens.  

 

I purchased race insurance. Can I receive a refund?

Unfortunately, no. Race insurance is only valid when individuals need to withdraw from a race for personal reasons. However, if you have purchased event registration insurance for an event and have a question or claim, please contact Allianz Global Assistance.
Please visit www.eventregistrationprotection.com or contact Allianz Global Assistance at 1-888-497-6987.

 

I can’t run later this year or next year. Can I transfer my entry to another runner?

Yes, you can give your coupon code to another runner.